7/24/2023 0 Comments Importance of effective listening Colvin (2000) emphasizes that in 21st century organizations as humans, it is easy make communication errors, however there is still a need for interaction, recognition, and relationship which are also important for effective listening skills. This means that each interpersonal listening opportunity is of even greater importance. Hollings-head and McGrath (1995) state that "all forms of computer mediation, to some degree, place limits and structure on the communication process itself, necessarily limiting the channels and modalities by which members can communicate with each other. However, listening to other employees are also important, particularly in digital workplaces since there is a decrease in interpersonal contact. Listening attentively and actually hearing what is being said and responding appropriately is key when building. Listening to customers for corporations such as P&G and CRSS are highly important in the customer service industry. Active Listening Effective Communication. Cohen and Fink (2001) also discuss the required skills of employees such as conflict resolution, openness, and teamwork, and will help organizational development (Harris, Nelson, 2008, p. The advancement in horizontal communication in the organization has increased employee involvement that requires free low of communication and mutual understanding that is the responsibility of the participants involved. Fisher and Ertel (1995) emphasize the important role listening plays in an organization and conclude that "Regardless of intentions or favored tactics, listening to the other side, so that you can then make good choices about what to do and how to do it, is universally important" in negotiations and high performance teams (Harris, Nelson, 2008, pg. London: Routledge.Effective listening is important for all types of organizations. Skilled interpersonal interaction: Research, theory, and practice. A summary of current research identifying communication skills in various organizational contexts. The differential impact of a basic communication course on perceived communication competencies in class, work, and social contexts. Hendrick (Eds.) Close Relationships: A Sourcebook. Thousand Oaks, CA: Sage (p. Network overlap and third-party influence in close relationships. Know how to listen, and you will profit even from those who talk badly. Active listening can be broken down into three main elements. Effective listening requires concentration and a focused effort that is known as active listening. You must pay attention to whether or not you are only hearing, passively listening, or actively engaging. to engage in negotiation, dialogue, or other exchanges that result in shared understanding of or agreement on an issue.Įffective listening is about self-awareness.to empathize with others and show we care for them (relational maintenance).to indicate that we are interested or paying attention.to critically evaluate other people’s messages.to better our understanding of other people’s communication.to focus on messages sent by other people or noises coming from our surroundings.The following list reviews some of the main functions of listening that are relevant in multiple contexts. Emotional support in the form of empathetic listening and validation during times of conflict can help relational partners manage common stressors of relationships that may otherwise lead a partnership to deteriorate. Empathetic listening can help us expand our self and social awareness by learning from other people’s experiences and by helping us take on different perspectives. We shouldn’t underestimate the power of listening to make someone else feel better and to open our perceptual field to new sources of information. Listening also has implications for our personal lives and relationships. Training and improvements in listening will continue to pay off, as employers desire employees with good communication skills, and employees who have good listening skills are more likely to get promoted. Even though listening education is lacking in our society, research has shown that introductory communication courses provide important skills necessary for functioning in entry level jobs, including listening, writing, motivating/persuading, interpersonal skills, informational interviewing, and small group problem solving. Poor listening skills, lack of conciseness, and inability to give constructive feedback have been identified as potential communication challenges in professional contexts.
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